Ensures that the team adheres to set HACCP, ISO guidelines and food safety standards at all times as well as overall grooming standards
Promotes a friendly and courteous attitude towards all clients, guests and staff
Interacts and builds relationships with the restaurant clientele.
Ensures food meets corporate specifications on presentation and recipe.
Conducts line checks prior to and during shift.
Timeliness of food: Ensures food is served on a timely as franchise/ restaurant requirements.
Ensure all stations are properly stocked throughout the shifts
Supervises, coordinates and directs the prompt, efficient and courteous service to ensure that standards are met.
Establishes and maintains effective employee and inter-departmental working relationships.
Conducts such functions as performance evaluation, coaching, counseling and taking disciplinary actions to ensure the appropriate staff productivity and efficiency.
Sets training plans as well as on the job training in accordance with the restaurant guidelines.
Prepare daily and weekly service training classes on promotion, specialties and other menu changes
Creates individual training programs for new joiners and different FOH classifications
Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature
Handles all complaints efficiently as per set Company standards
Participates in functions and activities with other outlets when required
Monitors the stocks of all beverage, material and equipment and ensures that service requirements are met.
Performs related duties and special projects as assigned.
Undertakes the end-of-month or end-of-year inventory of the restaurant
