| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG?, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions , recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We?re growing; grow with us. Conveniently located in the heart of one of Dohas key business districts, close to major banks, Crowne Plaza, and Holiday Inn Doha ? The Business Park is just a 15-minute drive by car or complimentary shuttle from Dohas Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximizing occupancy and revenue, through proactive selling and effectively converting inquiries into sales. DUTIES AND RESPONSIBILITIES ? Sell the hotel products and services using up-selling and suggestive selling techniques ? Promote the Hotel?s (and IHG generally) products and services ? Maintain a high level of product and service knowledge about all IHG Hotels in your region ? Develop and maintain a regular pattern of sales calls ? Prepare and execute action plans which increase reservation sales and associated business ? Record and process reservations made by phone/fax/email ? Record special billing arrangements for groups and conventions ? Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval ? Maintain knowledge of special rates/ offers/ promotions ? Monitor reservation levels and inform Managers of current and future occupancy rates ? Prepare reports as requested (e.g. to travel agents, business houses etc) ? Prepare reservation sales reportsIdeally, youll have a minimum of 2 - 3 years of experience in a Reservations role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality-oriented with focus on details, high-performance standards, able to multi-task & meet deadlines and technical proficiency in related software.
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