QNB2763-Head Teller

Job Description

About QNBEstablished in 1964 as the countrys first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Groups presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poors (A), Moodys (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Groups consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.Job Purpose Summary::The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.Essential Duties & Responsibilities by Dimensions::

• Shareholder & Financial:
• Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.
• Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
• Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.
• Customer (Internal & External):
• Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
• Build and maintain strong and effective relationship with the all other related units to achieve the Groups goals/objectives.
• Internal (Processes, Products, Regulatory):
• Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reduce customer waiting periods.
• Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.
• Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Authorize transactions that exceed the individual tellers authority but are within the authority delegated to the incumbent.
• Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.
• Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.
• Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.
• Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.
• Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Responsible for Head of Customer Services activities, when necessary, or to ensure successful staff rotation.
• Monitor and review the branchs security procedures and control access to vault.

• University degree with a minimum of 3 years experience related to teller service in a major banking institution out of which 2 years should be in a similar role.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Well-informed of branch teller practices and regulations; with at least 2 years experience in local environment.

• Resume / CV
• Copy of Passport or QID
• Copy of Educational Certificates (i.e Bachelors Degree, Diploma etc)
• CV - Resume
• Copy of Birth Certificate
• Marriage Certificate (if applicable)
• Other Additonal Documnets

Keyskills :
customer service Customer Satisfaction cash handling

About Company

Destination Hotels is a privately held lodging management company headquartered in Englewood, Colorado. It is the United States' largest independent hospitality management company, representing 40 luxury and upscale hotels, resorts and golf clubs internationally