| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other |
| Functional Area | Not Mentioned |
About QNBEstablished in 1964 as the countrys first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Groups presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poors (A), Moodys (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Groups consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.Role Summary: You will be responsible for supervising on a daily basis the activities/ operations of the personnel working under him to ensure timely and accurate processing of all requests pertaining to the section thereby supporting the efforts of the overall department in processing all requests for the Groups retail/corporate/Govt. entities in an efficient and timely manner. Furthermore, will also assume responsibility for ensuring that personnel responsible for all related operations of the sections adhere to the approved policy/ procedures and related processes and for liaising with the respective internal departments.Role DescriptionEnsure complete and accurate processing of all requests received in the department.Notify the Manager Cheques Management for any related outstanding physical cheques that have not yet been cleared for initiation of timely follow-up in QCB in this regard, and thereby help avoid any losses to the Group on account of such transactions.Supervise adequate and efficient processing of OBC, Demand Drafts, PDCs, Pay Orders, Direct Debit and ECC clearing/collection services to internal customers including QNB domestic branches and thereby help them serve external customers including retail/corporate customers in a more efficient manner, resulting in increased external customer satisfaction levels.Provide inputs to the Manager Cheques Management in the development of Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT) with respect to processing of all requests received in the department.Ensure the continued adherence by department personnel to the established processes and controls (automated/ manual) to prevent/ detect the transfers vide ECC,DD, Pay Order, OBC, Direct debit transfers from potentially suspect countries, banks, individuals, entities to ensure compliance with applicable anti-money laundering (AML) rules/ regulations.Ensure the continued adherence by department personnel to the existing and approved policies/ procedures pertaining to processing of outward/ inward transfers vide ECC and applicable QCB regulations in this regard.Ensure reduction in processing errors by staff engaged in ECC related activities through a combination of system controls, supervisory review and established/ approved procedures.Review and approve the outward/ inward ECC transactions conducted by the Cheques Management officers that fall within the approval powers delegated to her/him.Provide inputs to the Manager-Cheques Management for improving existing processes in order to keep the operating costs as low as possible/ improve efficiency of operations.Adhere to the concerned rules for items sent for collection as well as educate staff responsible for processing such transactions of the same.Obtain approvals from the relevant business heads, as per the authorities delegated to them, before processing returned clearing items, PDCs, ECC, DDs, OBCs, Pay Order, Direct Debit that could result in overdrafts in individual customer accounts.Ensure any suspicious transactions identified are timely informed to and discussed with the Manager Cheques Management for resolution and if required, reported to the Head of AML (reporting to Group Compliance)Ensure that duly authorized mandates are received from the corporate/ government clients pertaining to clearing items, PDCs, ECC, DDs, OBCs, Pay Order, Direct Debit transfer requests, along with the respective employee-related information, prior to processing such transactions.Take decisive action to ensure speedy resolution of staff unresolved grievances or conflicts within the team.Support International Branches and subsidiariesEnsure high standards of confidentiality to safeguard commercially sensitive informationQualificationUniversity graduate Bachelor DegreeMinimum 6-7 years of experience in banking operations or related experience,
Keyskills :
Ms Office Swift Client Relationship Management Analytical Skills
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