To provide technical assistance with the installation of new machines.
Responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
To monitor the machines for quality issues.
Must accurately identify and resolve any technical issues and ensure optimum operating condition.
Has to handle customer issues as quickly as possible.
Should take leadership in communicating equipment problems and solutions to the team.
Have to take up tasks such as new equipment set-ups, and general technical service.
Have to collaborate with the other technicians to keep up the optimum response time and customer satisfaction.
Must keep track of the technician metrics such as resolution time.
