Parts Sales Consultant

3.00 to 5.00 Years Doha, Qatar 03 May, 2022

Job Location	Doha, Qatar
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services
Functional Area	Not Mentioned

To provide a correct and timely supply of Parts to the Customer, be it internal or external, in order to insure its satisfaction and loyalty.

To knowautomotiveParts, Accessories & Collections products and services, as well as the competitors products, including their strengths and weaknesses.
To know and apply the Parts Sales Process Steps and all organizational interfaces and to have basic knowledge about related Aftersales Processes (e.g. workshop, service, body & paint).
To be able to initiate first contact with a Customer, to prepare and conduct a Parts Consultation and to do the handover of Parts and aftercare operations.
To have the required knowledge about Order Processing, Invoicing, Warranty and Goodwill Conditions and Processes.
To master the relevant IT systems for Customer data management and Parts identification, ordering and invoicing (DMS, EPC, SPPS, Star Order,...)
To have sufficient knowledge about time management in order to manage and prioritize his/her workload.
To know the key data to monitor his/her targets and how to interpret them (Parts Net Sales, Gross Profit, Customer Satisfaction,...)
To have basic technical knowledge in order to give technical advice during Parts Consultation.
To know and apply automotive brand values and live up to the brand and companys behavioral standards.
To be able to undertake any other duties as appropriate within their competence, as required by the Parts SalesSupervisor.

Others:

To achieve monthly Net Sales Targets.
To comply with companys Discount Policies and Parts Processes.
To comply with the Manufacturers Retail Standards.
To comply with the Manufacturers Guidelines regarding TRP orders and Warranties.

Keyskills :

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