Outlet Supervisor

Job Description

As Outlet Supervisor , you are responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience. Promote the desired work culture by living the 5 winning ways value Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Your day-to-day To be proficient in the History of the Specialty Outlets and act as an ambassador to it To supervise a station and ensure that standards are maintained at all times To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our LIFE values To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and IHG standards To continuously collect feedback from guests and report it back to the Management Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation Ensure the proper appearance and grooming of assigned Colleagues Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being Well versed and knowledge in the Outlet s menu, promotional activities and other relevant issues concerning the outlets and the Hotel Contribute to meet and maximize the monthly revenue budget for the respective outlet Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures To Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature To handle in a professional way wine that is rejected or corked and hand-over the same to the Restaurant Manager To handle a loud, intoxicated or abusive guest To assist a guest or colleague that is feeling unwell Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and proceduresHow do I deliver thisWe genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerWhat we need from you Higher education qualification / equivalent in related field Strong understanding/experience of Hotel Operations in a multi-cultural environment. Self-starter, with the ability to understand the business and link them to the department agenda. High level of drive for results; adaptable and flexible with the ability to build relationships. Strong planning and organizing skills with great attention to details. Excellent guest relations, problem-solving and time management skills. Excellent written and verbal communication in English. Arabic is plus.Desired Candidate ProfileEducation:Any Graduation()Gender:nmNationality:Any Nationality

Keyskills :
B Service Time Management communication Guest Relations Problem-solving

About Company

Qatar University is a public research university located on the northern outskirts of Doha, Qatar. It is the only public university in the country.