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Oracle Techno -Functional Analyst - Customer Care and Billing (CC&B)

1.00 to 10.00 Years   Doha, Qatar   12 Jul, 2021
Qatar District Cooling Company
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryUtilities
Functional AreaNot Mentioned

Job Description

Job Summary:The Analyst focused on providing techno-functional Support for Customer Care and Billing (CC&B) implementation. He/She should possess strong communication skills to successfully act as a bridge between Business Users and the Implementation team. He/She will be responsible to understand the business requirements and assist the Implementation team to understand these requirements. He/She should have skills to quickly learn the new system and closely work with Business Users to support them in understand and using the new system. The ideal candidate should possess but not mandatory, experience working in Oracle Customer Care and Billing or any other Commercial-off-the-shelf (COTS) application within the Utility industry.Key Responsibilities Areas and Activities Of the Role:

  • Support the implementation of Customer Care and Billing (CC&B) in all phases from initiation till post-Go-Live support.
  • Providing support to the business users to understand the new system
  • Point of contact between business Users and Implementation team
  • Facilitating workshops
  • Get in-depth knowledge of business processes
  • Able to conduct presentations, demos and other sessions with customer business team
  • Support Implementation team in understanding Business requirements during Implementation phases
  • Able to do Technical Documentations
  • Give post-Go-Live support to end-users in daily basis operations.
  • Troubleshooting of new system

Keyskills :

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