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Operations Manager ? Fleet Leasing and Rental Services

10.00 to 15.00 Years   Doha, Qatar   25 Nov, 2024
Confidential Company
500 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor - Sales Outsourcing - Automotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

Job Purpose:Lead and oversee fleet operations to ensure the highest level of service delivery to customers while achieving operational efficiency and meeting profitability targets.Key Responsibilities:1. Operations Management (Leasing):

  • Direct leasing operations to ensure smooth provision of vehicles and services that meet or exceed customer expectations.
  • Oversee activities to ensure contract terms and conditions are adhered to in the delivery of services.
  • Ensure timely servicing of vehicles, minimizing downtime for replacements and original vehicles.
  • Maintain high customer satisfaction by resolving complaints promptly and effectively.
  • Develop and implement operational procedures and standards for consistent and efficient service delivery.
  • Plan and allocate manpower resources to optimize service delivery and control costs.
2. Fleet Management:
  • Monitor fleet utilization to achieve optimal efficiency while minimizing downtime.
  • Coordinate maintenance and repairs to ensure vehicles are operational within budget constraints.
  • Ensure regular servicing of vehicles to prevent breakdowns and maintain reliability.
  • Manage traffic violations and ensure penalties are appropriately charged and resolved.
  • Supervise vehicle registration renewals, inspections, and insurance processes for seamless operations.
  • Oversee the preparation of vehicles for customer use, maintaining cleanliness and operational readiness.
3. Budget and Cost Control:
  • Manage the division?s budget to optimize resource utilization and control costs.
  • Develop and monitor annual operational budgets to support profitability goals.
  • Approve and evaluate repair and maintenance activities, balancing costs and operational needs.
  • Ensure expenditures remain within approved budgets through effective procurement and resource planning.
  • Oversee de-fleeting processes to maximize return on investment.
  • Implement security measures to protect assets from damage or theft.
4. Strategic Planning and Operations Improvement:
  • Develop strategies to enhance operational efficiency and reduce costs while maintaining service standards.
  • Conduct regular reviews of processes and procedures to identify areas for improvement.
  • Leverage technology and data analysis to improve decision-making and operational performance.
  • Prepare and present periodic utilization and performance reports to guide strategic decisions.
5. People Management:
  • Build and lead a cohesive, high-performing team, fostering motivation and collaboration.
  • Create opportunities for employee development through training, coaching, and mentoring.
  • Conduct performance evaluations to support staff growth and address improvement areas.
  • Actively participate in recruitment to ensure team composition aligns with current and future needs.
  • Address employee concerns promptly and ensure workplace policies are applied fairly.

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