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Operations Manager

2.00 to 10.00 Years   Doha, Qatar   16 Dec, 2020
Confidential Company
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryEntertainment
Functional AreaNot Mentioned

Job Description

Ensures the highest standard of customer service and satisfaction are carried out by the operations team.

  • Responsible for the over-all operations of all Qatar branches.
  • Close coordination with Operation?s Supervisor for the supervision of all Attractions & Receptions functions
  • Communicate with management and technical staff in co-ordination of operational initiatives.
  • Reports all operation plans to the AME Deputy General Manager and/or to the Top Management if necessary.
  • Involve with Admin/HR related matters especially disciplinary action concern with the employees, attendances, overtime and leave management of the operation?s team.
  • Review manpower staffing of all branches; evaluate and approve the necessity of overtime works of the employees.
  • To effectively appraise and manage the full operational teams? performance, in line with company policy and procedures, ensuring that business objectives and targets are achieved within appropriate timescales.
  • To develop the team to deliver exceptional standards of customer service at all times.
  • To plan, develop and control weekly/monthly/annual reports.
  • Initiate a weekly meeting with the operation?s team, discusses issues, proposal and plans for the organization wise operation.
  • To effectively prepare staff and manage holiday scheduling of the team.
  • Developing the business to meet the site objectives and targets.
  • To maximize profit and minimize loss.
  • Developing and improving market share through local marketing in partnership with the marketing department, by supervision of Advertising & Marketing activities
  • To ensure all operational standards are met and delivered effectively in order to create the best environment for both guest and team members.
  • Ensure Health and Safety regulations are adhered to.
  • Effectively resolve Guest Comments.
  • Responsible for operations logistics assurance.
  • Daily Business Operation

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