| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Banking |
| Functional Area | Not Mentioned |
A leading Islamic Bank in Qatar is looking for an Officer ? Quality Control.Role ObjectiveWorking with the Assistant Manager ? Quality Control, enforces the necessary checkpoints and controls to ensure the existence, implementation and adherence to all approved internal/external policies & standard operational procedures.Detailed Roles and Responsibilities:FINANCIAL? Develop the necessary checkpoints and controls to ensure the existence, implementation and adherence to all approved internal/external policies, operational procedures, regulations and SLAsCUSTOMER? Develop strong relationships across the Service Quality team and all Divisions of the organization? Develop an understanding of competitor activity with regard to quality control and implement new initiatives to address new developmentsINTERNAL? Assist in the implementation of Quality Control programs? Follow up on Quality Control reports and process improvement projects, to help ensure and facilitate action plan completion? Develop SOP as per Service Quality Plan? Develop User Manuals and grids? Develop SLA and TAT required to enhance the Quality focus? Develop Gap analysis and recommendation reportsLEARNING AND DEVELOPMENT? Operate as a team player within the Quality Control team and across the wider Service Quality department. Share knowledge with others to strengthen capability of the team? Maintain a focus on self-development by spending time reading and researching new and existing products and best practiceKey InteractionsINTERNAL? Service Quality team? COO? Retail division Head and employees? Corporate division Head and employees? Information Technology Division? Operation Division? All other employees (as and when required)EXTERNAL?? Existing and potential customers? External vendors? Relevant Regulatory bodies? External auditors
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