Officer - Patient Access

Job Description

Officer - Patient Access (For Elegancia Healthcare)Elegancia Healthcare, part of Elegancia Group, is a healthcare leader in Qatar. The company was founded on the principles of compassion and global excellence, driven by a commitment to deliver unmatched patient-focused experiences and allowing people to lead better and healthier lives.Elegancia?s Healthcare services and facilities include acute care hospitals, specialty ambulatory services, family health centers, telehealth & telemedicine, and public/private partnerships. Moreover, thanks to its strategic partnerships with top global players, Elegancia Healthcare is now at the forefront of the industry.Job purpose: To execute employee relations tasks in line with policies and procedures, while maintaining good communication and positive relationships with the employees to promote employee satisfaction.Main tasks and responsibilities (the position exist to perform the below tasks and essential activities) Promote customer-centric services, fair and transparent people practices. Contribute with ideas for a smoother and efficient day-to-day operation. Comply with our Attendance protocols. Ensure adequate support is provided to the employees on all their queries. Prepare employee files and ensure all employee related documents throughout their lifecycle are filed. Keep up to date with policy changes. Administers the HR Services in a precise and timely manner; and ensures a high-quality standard is applied to all transactions. Execute any of the following transactions: Onboarding Offboarding Leave approvals Ticketing Medical insurance Reimbursements Personal information updates Generate business letters Respond to ASK HR queries Ensure compliance with all relevant HSE&E and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude. Perform any other duty, within a reasonable professional boundary, as assigned by the Manager from time to time.Job purpose: Officer - Patient Access is responsible for all activities that involve the admission and registration of patients, the bed placement and movement of patients, and all activities pertaining to a hospital Admitting Department, checks in new patients and provides facility and billing information to new and existing patients. The Officer - Patient Access is the person who answers the phone when patients call with questions. They?re also responsible for patient information intake and ensuring this information is readily available for Doctors and Nurses.Responsibilities:Greet patients and visitors to the hospitalRecord patients? medical history and personal informationAssist patients around the hospitalCopy, file, and maintain paper and electronic documentsEnsure accuracy and completeness of demographic information and accuracy, completeness, and verification of insurance informationHandle incoming and outgoing correspondenceMaintains knowledge of Patient Access updates and regulations be reviewing policy/procedures, email notifications, and team One-Note on a regular basis.Assign beds by physician, nursing and patient preference and care type criteria.Notifies attending physicians of assignments following specific protocol.Notifies clinical nursing units upon admission.

Keyskills :