Network Lead

Job Description

We are currently looking for Network Lead for our Qatar operations with the following skill sets and terms & conditions.Minimum Qualifications:Bachelor?s degree in computer engineering, Computer Science or equivalentPreferred Certification CCNP,CCIE or equivalent experienceCertified in ITIL framework and processes.Minimum ExperienceMinimum 10+ years? experience in leading IT Network Support Team and relevant technical knowledge of Networking such as Wired Networks, Wireless Networks and external networks including routing protocols i.e. OSPF, BGP and MPLS in routing/switching/security/& Wireless technologiesSound Knowledge in Switching ( VLAN, STP, Layer2 Protocol, 802.1x )Expertise with interconnectivity services ie MDF, and IDF in a heterogeneous modelSound Knowledge in VPN like SSL, IPsec, GRE, L2TP etc.Experience with deploying SD-WAN , Cisco ISE ,Meraki Wireless technology and configurationsHand on Experience in Cisco Devices like ASR 1k, 2k , Nexus , Firewall , ISE Good experience in LAN/WAN Migrations, implementing new sites as per the requirement, Creating HLD, LLD, Visio diagram preparations, Consulting etc.Firewall skills ? Cisco PIX, Cisco FWSM, Cisco ASA & Checkpoint and Palo alto, Cisco firepower( Any vendor will be preferred )Better Understating in a Multi-Tenancy environment using vPC, VDC & VRFExperience in any NAC solution ,Cisco ISE will be preferredKey responsibilitiesLead the IT Incident Management, IT Request Fulfilment, IT Service Asset Management, IT Service Level Management for the Networking ServicesLead and Guide the network services team members on day to day tasks and activitiesLead the supplier while delivering their respective servicesServe as an escalation point for all the support staff and end usersLAN/WAN -Troubleshoot routing, switching, firewall issues and network failuresKnowledge and experience in ITILSingle point of contact (SPOC) for the support staff and Cluster LeadDevelop relationships with clients and key business stakeholders,Effectively communicate with clients, Escalate issues for timely resolution,Manage client requests to resolution,Provide network and host based security, incident response, firewall and VPN management and administrationProvide single point of contact for user escalations and concerns, ensuring that any issue is resolved with the expectations of the user.Dispatch request to appropriate second level support groups according to procedures.Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.Provide input to update Service Desk Knowledge Base ? ensure that you refer to this for any recent updates.Prepares and maintains technical documentation to guide network users, and toassist with the on-going operation, maintenance, and development of thenetwork.Drives problems to resolution, handling multiple complex issues simultaneouslywhile effectively communicate and engage cross-functional technical peers.Supports implementation/deployment of network enhancements or new network designs.Assists peers and utilises software and hardware tools to identify and diagnoseproblems and factors affecting network performance.Define procedures for system and component installation, acceptance testing and install proactive maintenance activitiesCoordinates problem resolution, creates problem record, determines severity and prioritization classification,Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of network design and systems.Terms and conditionsJoining time frame: 2 weeks (maximum 1 month)Additional InformationTerms and conditions:Joining time frame: maximum 4 weeks

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