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MTU Technican

1.00 to 10.00 Years   Doha, Qatar   04 Sep, 2023
Nasser Bin Khaled and Sons
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryHeavy Industry & Metallurgy
Functional AreaNot Mentioned

Job Description

  • Lead and supervise a team of technicians in the Mechanical, Technical, and Utility department.
  • Ensure the team follows standard operating procedures, safety guidelines, and quality standards.
  • Assign work tasks and responsibilities to team members based on their skills and expertise.
  • Monitor and manage the teams performance, providing feedback, coaching, and support as needed.
  • Conduct regular performance evaluations, setting performance goals and objectives for team members.
  • Coordinate and prioritize work schedules to ensure timely completion of service jobs and customer requests.
  • Monitor the progress of ongoing service jobs, addressing any issues or challenges that may arise.
  • Provide technical guidance and support to the team, assisting in complex problem-solving and troubleshooting.
  • Maintain effective communication with customers, keeping them informed about service progress and addressing their concerns.
  • Collaborate with other departments, such as Parts and Sales, to ensure seamless coordination and customer satisfaction.
  • Identify training and development needs within the team and coordinate training programs to enhance technical skills and knowledge.
  • Ensure compliance with warranty procedures, warranty claim processing, and documentation requirements.
  • Monitor and control service-related costs, ensuring efficient utilization of resources and adherence to budgetary guidelines.
  • Stay updated with the latest industry trends, technological advancements, and service procedures to enhance the teams expertise.
  • Foster a positive team culture, encouraging teamwork, collaboration, and a customer-centric approach.
  • Implement continuous improvement initiatives to enhance service efficiency and customer satisfaction.
  • Handle customer escalations and complaints, working towards effective resolution and customer retention.
  • Maintain accurate service records, reports, and documentation related to team performance, service jobs, and customer interactions.
  • Adhere to company policies, procedures, and ethical standards, promoting a safe and inclusive work environment.
  • Stay abreast of industry regulations and compliance requirements, ensuring the teams adherence to legal and regulatory obligations.
Perform other department duties related to his/her position as directed by the Head of the Department

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