Motorcycle Service Manager

3.00 to 10.00 Years Doha, Qatar 19 Jan, 2021

Job Location	Doha, Qatar
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Motor Vehicle Passenger Transport
Functional Area	Not Mentioned

?Service Department Operations

Maintain a smooth running efficient service department.
Diagnose problems accurately, and clearly describe them on the repair order and to the customer.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Assign jobs to technicians based on skill level and current resource utilization.
Review work-in-progress to ensure quality and timeliness.
Determine correct part numbers on repair orders and assist the parts department with posting of parts before job starts.
Perform cashier functions as needed.
Assist in estimates for internal and collision repairs.
Assist in opening & closing all customer paid, warranty, and internal repair orders.
Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
Making sure all warranty jobs are closed out in a timely manner
Hold weekly service advisor huddles and training.
Become familiar and efficient with all phases of the computer system required for service and parts management.

?Customer Service

Provide superior customer service to both internal and external customers
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Promptly notify customers of any changes, delays, or additional work needed.
Sell additional services by pointing out service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to ?Make Things Right?.
Give special attention to repeat repairs to ensure the situation is corrected.
Set customers? expectations to a level where they will likely be met.

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