| Job Location | Doha, Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Banking |
| Functional Area | Not Mentioned |
A leading Islamic Bank in Qatar is looking for a?Manager, Quality Control and Process Re-engineering.Role ObjectiveTo ensure the delivery of excellent and continuous improvement of our processes above and beyond customers? expectations in relation to Quality Control through the implementation of appropriate tools and methodologies.Detailed Roles and Responsibilities:FINANCIAL? Recommend short and long term solutions to business processes, standard operating procedures, control & compliance deficiencies identified during the monitoring/observation process to keep operating costs efficient and to ensure potential risks are coveredCUSTOMER? Have a good understanding of customer needs in order to address them appropriately, with a view to exceeding expectations in the quality of the organization?s processes? Display a good understanding of competitor activity with regard to quality control and implement new initiatives to address new developmentsINTERNAL? Develop strong relationships across all Divisions of the organization.? Design, maintain and execute effective Quality Control plans.? Execute Quality Control reviews to monitor control/processes for all relevant Divisions.? Prepare regular Quality Control reports for review by the management and assess the significance of each issue and prioritize findings.? Develop and Implement SLA and TAT adherence reports through regular reviews.? Ensure full compliance of all activities with internal and external regulatory guidelines.LEARNING AND DEVELOPMENT? Lead and develop the Supervisor ? Quality Control through communication, performance management, development plans, and timely feedback and reward and recognition practices.? Cultivate an environment that supports nationalization and reflects the MAR values? Act as key team player across the wider Service Quality team, helping others where appropriate and sharing knowledge on a regular basisKey InteractionsINTERNAL? Service Quality team? COO? Retail division Head and employees? Corporate division Head and employees? Information Technology Division? Operation Division? All other employees (as and when required)EXTERNAL?? Existing and potential customers? External vendors? Relevant Regulatory bodies? External auditors
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