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Manager IT Operations and Support

8.00 to 10.00 Years   Doha, Qatar   22 Jan, 2025
Alfardan Group
500 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryFinancial Services
Functional AreaNot Mentioned

Job Description

  • Lead and oversee all IT operations, ensuring smooth functioning of IT infrastructure and services.
  • Develop and implement IT operational policies, procedures, and standards to enhance efficiency and compliance.
  • Monitor IT systems performance, addressing issues to maintain high availability and reliability.
  • Manage budgets for IT operations and optimize costs while ensuring adequate resources for the organizations needs.
  • Collaborate with cross-functional teams to align IT initiatives with business objectives.
  • Stay updated on emerging technologies and recommend strategic improvements.
  • Ensure timely resolution of hardware, software, and system issues for end-users.
  • Oversee installation, configuration, and maintenance of hardware, software, and Windows systems.
  • Administer email systems and productivity tools, ensuring user satisfaction.
  • Maintain a centralized system for tracking and resolving support requests, providing regular updates to management.
  • Conduct training and create user documentation to enhance employee technology skills.
  • Oversee the management of data center facilities, ensuring system reliability and optimal environmental conditions.
  • Monitor and improve network performance, addressing interruptions and implementing security measures.
  • Plan and execute network upgrades, scalability strategies, and disaster recovery processes.
  • Ensure compliance with network security policies and industry regulations.
  • Manage Linux servers, SQL Server, and Oracle databases, ensuring optimal performance and data integrity.
  • Implement security measures and backup strategies to safeguard systems and data.
  • Monitor system and database performance, identifying bottlenecks and implementing improvements.
  • Develop and test disaster recovery plans to ensure business continuity.
  • Manage Windows Server environments, Azure cloud infrastructure, and email systems.
  • Optimize cloud resource usage while ensuring system availability and security.
  • Plan and execute system upgrades, migrations, and maintenance activities.
  • Implement and monitor security measures for compliance and risk mitigation.
  • Lead, mentor, and manage the IT operations team to achieve organizational goals.
  • Establish clear roles, responsibilities, and KPIs for team members.
  • Foster a culture of continuous improvement and professional growth within the team.

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