Manager - Admission and Billing (For Elegancia Healthcare)

Job Description

Elegancia Healthcare, part of Elegancia Group, is a healthcare leader in Qatar. The company was founded on the principles of compassion and global excellence, driven by a commitment to deliver unmatched patient-focused experiences and allowing people to lead better and healthier lives.Elegancia?s Healthcare services and facilities include acute care hospitals, specialty ambulatory services, family health centers, telehealth & telemedicine, and public/private partnerships. Moreover, thanks to its strategic partnerships with top global players, Elegancia Healthcare is now at the forefront of the industry.Job purpose: To Plan and implement quality assurance for all processes and oversee and streamline billing and collections processes by implementing written policies and procedures that govern accounting functions.Main tasks and responsibilities (the position exist to perform the below tasks and essential activities)

• Contribute to the development and execution of the finance department?s short to mid-term plans to ensure alignment with the healthcare?s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives.
• Monitor, control, and report key performance indicators related to the department, to track performance and recommend corrective actions.
• Manage the performance management, career progression and activities of direct reports by setting annual objectives, identifying training opportunities, mentoring, coaching, and providing constructive feedback to improve their performance.
• Contribute with ideas that support an efficient and effective structure and resource allocation for the finance department, to ensure smooth workflow of operational processes and optimal utilization of resources.
• Provide input into the preparation and consolidation of the department?s budget, monitor financial performance during the year and identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
• Perform as a practice expert at the department on all issues relating to billing and intake processes.
• Supervise the billing/intake department operations; perform duties such as charge entry, payment posting, reimbursement management, referral intake and insurance verification, claim submissions, and accounts receivable follow-up.
• Carry out audits of current procedures and processes, discover billing/intake operations areas to improve on and effect the necessary actions
• Train, allocate work, and resolve problems among billing office personnel.
• Carry out performance evaluation of personnel and recommend necessary actions.
• Provide motivation to employees to achieve their best performance and high degree of productivity.
• Ensure quality and appropriate trainings are provided to newly hired and existing billing/intake staff through effect supervision and coordination of the training process, and by adhering to established company operating policies, procedures and systems, protocols, techniques, and standards
• Coordinate time away requests of team members to ensure the daily functions of the department is not negatively affected.
• Carry out analysis of trends affecting coding, charges, accounts receivable, and collection, and assign manageable tasks to billing staff.
• Collaborate with other departments to get and analyze additional information about patients to be able to record and process billing effectively.
• Ensure the billing/intake department carries out all its activities in accordance with its overall protocol, and that they complied with requirements, regulations, and guidelines.
• Remain updated on the best practices and all other health information management issues and regulations
• Ensure strong team building and protocol in the billing and intake department by holding bi-weekly staff meetings
• Give report of all concerns and issues at the department to the superior for prompt necessary action.
• Provide input into the development and implementation of the finance department?s policies, systems, processes, and procedures, identifying potential areas of improvement, to support an efficient and effective operation.
• Ensure compliance with all relevant HSE&E and QM policies, procedures, and controls across the department to guarantee employee safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude.

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