| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Jewelry & Gold |
| Functional Area | Not Mentioned |
JOB DESCRIPTION? Shall be responsible for answering the queries of the customers in case of maintenance calls. Provide information, handle complaints, satisfy customer and maintain good image for the company.? Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork.? Coordinates with other supervisors, managers and employees at all levels to ensure commonality of purpose and direction.? Coordinate customers? service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation.? Identify and escalate priority issues.? Follow-up pending maintenance request and monitor its completion.? Refer complaints of service failure or repeated maintenance pending request to Maintenance Manager.? Communicate solutions, successes and opportunities to the Call Center team.? Assist in preparing presentations and reports as needed.? Generate information for analysis reports and other related reports if required.
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