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Lead Manager ? OTV Customer Experience Enhancement

1.00 to 10.00 Years   Doha, Qatar   23 Mar, 2022
Halian
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Our ClientOur Client is a global professional services company, with capabilities in strategy, consulting, digital, technology and operations.It combines a deep experience and specialized skills across more than 40 industries and all business functions?underpinned by a worldwide delivery network.Your Responsibilities

  • Establish TV experience governance.
  • Operationalize and orchestrate the proposed governance model that supports alignment, coordination, and decision-making across functions to drive monitoring goals and objectives.
  • Key activities include:
  • Set up a dedicated governance committee/ function to oversee and maintain oversight and reporting activities.
  • Define clear mandates and segregation of duties for the three layers of governance.
  • Identify the appropriate members to form part of the respective governance functions.
  • Institutionalize the new monitoring governance structure and way of work.
  • Manage the periodic governance forums.
  • Initiate enhanced analytics based on the existing set up
  • Enhance the existing analytics and reporting setup based on the existing tools and information availability.
  • Drive the delivery of inflight initiatives.
  • Manage the inflight projects, track adherence to committed. timeline and manage escalations wherever needed ? leveraging the enhanced governance setup.
  • Ensure coherence with intended target model as defined in the recent OTV 360 improvements engagement. Key activities include:
  • Driving and monitoring the implementation of the following in-flight initiatives.
  • Introduction of an IR tech based remote control unit to improve remote control usability by addressing the identified reliability and connectivity issues.
  • Expansion of the TV coverage on Ooredoo?s digital self-service channels covering the entire customer lifecycle.
  • Introducing preventative measures to further limit billing. discrepancies, avoid reversals for accidental purchases and prevent double charging for trial broadband upgrades.
Your Qualifications
  • Bachelors or Masters Degree in Business Admiration, Finance, Economics, Engineering or an equivalent qualification.
  • A minimum of five years? experience in the following areas:
  • Program and project management.
  • Reporting, governance, and stakeholder engagement.
  • Business analysis methodologies.
  • At least three to four years of experience in management consulting
  • Ability to deal with stakeholders at all levels in the organization.
  • Strong oral and written communication skills in English.
  • A proven ability to deliver on large digital transformation and IT programs.
  • Ability to work in distributed international teams.
  • Proficiency in Microsoft office applications, especially in PowerPoint, Word and Excel.
  • Specialization in digital TV.
Halian GroupWith over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.Our resourcing and smart services help you to realize tomorrow?s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

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