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L2 Operations Expert - EOC

1.00 to 10.00 Years   Doha, Qatar   08 Sep, 2022
Ericsson
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunityWe are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.What you will do

  • Help with Assurance support activities
  • Handle incident management
  • Assist with Problem management
  • Perform system administration
  • Work with Billing operations
You will bring
  • Bachelor level in engineering (IT, Telecom) or 3-5 years? EOC experience in troubleshooting and fixing production issues
  • Detailed issue tracking
  • Health Check
  • Check integration issues
  • Hardware and software interoperability
  • Fallout order Recon
  • Simulation
  • Systems Monitoring
  • Migration execution
  • Upgrade assistance
  • Deployment activities
  • Knowledge base entry
  • Routing Tickets to level 3
Additional Requirements:
  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Hereto find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Qatar (QA) || Qatar : Doha : Doha Req ID: 692989

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