Knowledge in OTDR/LSPM testing equipments and analysing the testing reports to check whether the results are within the threshold.
Knowledge in Fixed Fiber Services i.e. FTTX
Engage with technology teams to troubleshoot customer issue
Manage planned and unplanned outage communication to customer
Work with technology to build pro-active controls to reduce technical complaints from customer
Track and report technical complaints vs base. Propose corrective actions to reduce number of complaints vs customer base
Knowledge in OTDR/LSPM testing equipments and analysing the testing reports to check whether the results are within the threshold.
Knowledge in Fixed Fiber Services i.e. FTTX
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Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, IDs
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Manual tracking and reporting of fixed line inventory and re-ordering based on run-rate
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Access Media first operator portal to check IP TV fulfilment status as part of troubleshooting
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Manually collecting and reviewing customer feedback forms from field team and uploading in Siebel for future reference
