| Job Location | Doha, Qatar |
| Education | Graduate; Engineering Graduates/PG; MBA / Management Post Graduates |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling IT - Software |
| Functional Area | Not Mentioned |
Nair Systems is currently looking IT Service Desk Manager - Ivanti ITSM/ITAM for our Qatar operations with the following terms & conditions.Responsibilities:• Lead and manage the day-to-day operations of the IT service desk team.• Must have Strong background in ITIL and Ivanti ITSM/ITAM.• Ensure timely and effective resolution of user issues, incidents, and service requests.• Develop and maintain service level agreements (SLAs) and ensure targets are met.• Monitor performance metrics and generate regular reports on service desk operations.• Establish and implement processes for incident, request, and problem management• Handle escalated issues and ensure high customer satisfaction.• Coordinate with other IT teams and departments for issue resolution and continuous improvement.• Oversee the onboarding and offboarding of users from a service support perspective.• Ensure proper documentation and knowledge base updates for common issues and solutions.• Manage service desk tools and software; recommend improvements where necessary.• Maintain asset and configuration management information related to user devices.• Stay current with industry trends and technology changes to enhance service delivery.• Support audits, compliance checks, and risk assessments related to IT supportJoining time frame: 2 weeks (maximum 1 month)Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest
Keyskills :
ITIL ivanti
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