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IT Operations Senior Engineer

3.00 to 10.00 Years   Doha, Qatar   29 Jan, 2021
Confidential Company
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

As an IT Operations Senior Engineer, you will be managing a full scope of CMS requirements and End-to-End Service management team activities; as well as assessing the commercial impact of service interface changes on the business. Major applications impacted are Oracle CRM, BRM and Data warehousing reporting.You will be responsible to:

  • Use, adapt and develop recognized ITIL conformant processes and tools, according to the commercial and governance needs of specific programme obligations and contractual requirements
  • Lead varied End-to-End Service Management teams within an IT operations framework
  • Work on large propositions where management of other End-to-End Service managers is required
  • Be competent with the knowledge and/or experience of governance and control of benefits-driven projects
  • Identify and address underlying service problems across our companys IT network in order to improve the customer experience
  • Ensure that everything we do is delivered Right First Time from the customer?s perspective, at the time that they want it
  • Maintain quality in business as usual activities, whilst driving transformational change
  • Be a subject matter expert within their field in the E2E Service Management Lifecycle & Specific domains
  • Maintain effective Service Management communication plans Maintain database of Known Errors and Workarounds
  • Mentor new members of the team, and train them.
  • End to end technical management of incidents
  • Act as a bridge between the Business and the Service Management function, contributing to the? major incidents and resolution
  • Taking ownership to contact both internal and external partners as per defined process and escalate any issues with resolution

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