IT Business Partner

Job Description

Job SummaryThe IT Business Partner serves as a liaison between the IT department and various business units within an organization, aligning IT strategies and initiatives with business goals and objectives. They collaborate closely with business leaders to understand their needs, challenges, and priorities, and translate them into IT solutions and projects. Additionally, they provide strategic guidance and advice to business stakeholders on how technology can support and enhance business processes and operations. The IT Business Partner also facilitates communication and collaboration between IT teams and business units to ensure the successful delivery of IT projects and services.Job Responsibilities 1Implement ERP system, trainings and support.Perform business process re-engineering, GAP analysis and workarounds.Understand business problems and opportunities in the context of Company?s requirements and recommending solutions to enable organizations to achieve goals and improve business processes.Provide expertise and address L2/L3 support in the assigned business function for ERP systemsProvide L1 technical support during implementations and supportConduct UAT, obtain sign-offs and prepare go-live plans for all systems implementationsMonitor support issues resolutions as per the agreed timelines and SLA.Prepare report as required by senior management and circulate with stakeholdersProvide/extract information/analytics from ERP Systems for management on need basis.Identify/incorporate best practices and lessons learned into program plans.Conduct the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management.Initialize the projects, reviewing quality control, system implementation control and documentation.Liaise with project stakeholders on an ongoing basis.Job Responsibilities 2Additional Responsibilities 3Job Knowledge & SkillsStrong understanding of both IT and business principles, including knowledge of technology trends, industry standards, and business processes.Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels of the organization.Ability to translate business requirements into technical solutions and vice versa, bridging the gap between business needs and IT capabilities.Project management skills to oversee the delivery of IT projects, ensuring they meet business objectives and are delivered on time and within budget.Analytical and problem-solving skills to assess complex business challenges and identify opportunities for IT innovation and improvement.ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.Job ExperienceMinimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plusCompetenciesCollaborationBuild High-Performing TeamsProvide DirectionAccountabilityResilienceQualityLeadershipAgile Development Processes L3External Stakeholder Management L3IT Methodologies L3Governance & Regulations L3Program Management L3EducationBachelors Degree in Information Technology or Computer ScienceProfessional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle

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