| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
Our client is now recruiting for a Insurance Telesales Agent to be based in Doha. You will be directly reporting to the Team Leader/Supervisor Insurance ProductsJOB PURPOSE / ROLE: ? Provide excellent customer service by handling outbound calling interactions in a professional manner to promote and sell insurance products (life and general insurance) to customersKEY ACCOUNTABILITIES:?? Take and process orders in an accurate manner?? Handle grievances as required?? Go the ?extra mile? to meet sales quota and facilitate future sales?? Keep records of calls and sales and note useful information?? Generating and qualifying leads from cold calling?? Managing, tracking and following up on leads by calling them?? Meeting monthly and quarterly sales goals in accordance with goals?? Creating and updating activity reports?? Handle queries and complaints to ensure quality of resolution within TAT.?? Perform cross sell, digital migration or other initiatives as required?? Seek and promote feedback from customers via CSAT or survey for quality improvements.?? Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.?? Providing accurate and complete information to customers?? Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.?AUTHORITY & DECISION MAKING: ? Execute customers? requests as per agreed procedure.KEY INTERACTIONS: Internal? Other functions within Customer Contact Centre, Branches, other departmentsExternal ? Customers
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