If theres a price variance or any additional parts required for daily work, written or email approval from the surveyor or insurance company must be obtained.
Recovery letters for LPOs need to be collected from both insurance companies.
Its essential to regularly monitor work orders to ensure timely billing to insurance and customer accounts for prompt payment.
Any delays in LPOs or additional estimates should be brought to the attention of the manager or reception manager.
Keep track of invoice statuses with the finance team and focus on the reconciliation process through the claims department to expedite invoice settlements.
Verify all insurance claims and invoices, ensuring all necessary documents are attached and prepare them for submission.
Submit invoices to insurance companies and obtain acknowledgment of receipt.
Collaborate with service advisors and reception staff to resolve insurance issues.
Recommend all insurance companies to bring their multi-brand vehicles to our workshop for repairs to increase revenue targets.
Provide customers with clear explanations regarding vehicle repairs and insurance claims to address their concerns effectively.
