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Host

1.00 to 10.00 Years   Doha, Qatar   14 Nov, 2024
Ali Bin Ali
500 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

OBJECTIVEThis role is individually contributing assigned work by presenting a positive first impression of the establishments friendliness, excellent service and high standards. The Host is meeting and greeting customers upon arrival, informs of their wait time, monitors a waiting list, enters guest names in the computer system, shows their table and making sure that tables are cleaned after use for a quick turnaround time by thanking customers upon departure.KEY RESPONSIBILITIES

  • Deals with all customer in a tactful, polite and friendly manner
  • Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet
  • Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times
  • Thanks guests as they leave and invites them to return
  • Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly.
  • Assists customers need, refilling beverages, billing out and doing multi task when necessary like answering phone calls and fills to go orders.
  • Provides senior management with feedback about arising customer complaints, encountered service issues
  • Visits customers table when necessary to ensure the needs are attended
  • Ensures full adherence to internal SOP, Hygiene and Food safety standards
  • Answers calls for reservations, cancellations or general inquiries
  • Reports on duty on time in correct uniform/ grooming standards
  • Understands and memorizes seating chart
  • Advises senior management on table turnaround to increase overall operational efficiency
  • Trains new employees in the same job line in other outlets/ brands if necessary

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