Head of Insurance Support

Job Description

Department: General InsuranceROLE PURPOSE:Responsible for the assisting in the development and formulation of the documentation and support strategy for General Insurance Underwriting division, based on which the underwriting policies, procedures, plans and manuals are established that aids in achieving group underwriting results. The Head of Insurance Support will ensure document control by timely registration of enquiries, AML/KYC initiation process, follow-up with UW team on outstanding documentation, tender preparation, assist in carrying out Research & Development to design new insurance products, product mixes; and to plan the launching of new products across synergizing capabilities; holding client seminars, conferences, conducting awareness programs and ensuring adherence to the policies and procedures, laws, in order to achieve set goals and objectives. Coordinate IT requirements from GI dept with IT department and ensure it is all addressed in timely manner.KEY ACCOUNTABILITIES:Underwriting/Reinsurance team support

• Register all incoming entries (direct/reinsurance new/renewal as well as all endorsements) in CTS & RIMS
• Forward to concerned Line of Business
• Follow-up with respective LOB for open items ahead of KPI dates
• Ensure closing of entries within timeframe
• Report to GI management on bi-weekly basis on incoming entries, ongoing, closed and outstanding enquiries. Send alerts to respective LOB before month end closing date
• Register and maintain RFQ/Tender register
• Tender process ? from collection to arranging bank guarantees to prepare base presentation to be sent to line of business and collection completed tender documents, preparing cover letter, arranging for submission of tender to concerned companies.
• Prepare all tenders from company presentation in company standard format and forward to respective line of business for completing Technical and Commercial Submission.
• Update tender register.
• UW & RI Department KPI follow-up
• Send renewal list to each line of business and start renewal process
• KYC/TR screening process ? Coordinate with AML / LOB/counterparties on KYC/TR Screening and completing the process for new and renewal accounts then pass on file to concerned LOB. Initiate HRBAF process and forward to UW team
• Coordinate with Finance and concerned LOB on reconciliation matters. Report to GI management on progress made
• Coordinate with respective LOB and other department with regard to Supplier/Customer code creation Generate monthly reports/statistics for GI management

• Closely coordinate with the Underwriting, Reinsurance & Claims section to ensure smooth functioning.
• Support the Underwriting Function in timely registration of enquiries and renewals, KYC/AML process, tenders,
• Coordinate with all other departments such as IT, AML, Finance and ensure all support is provided mutually in efficient manner to ensure efficient operations of GI department
• Brokers, Agents and ceding companies
• Directly coordinate with brokers, agents and insurance companies for AML/KYC process clearance? Decision making skill

• Ensure all incoming enquiries are registered in timely fashion and record initial entries in RIMS/Business Register are completed accurately as well as in a timely manner and sent to the UW team, AML Team
• Provide timely, accurate and complete progress reports to the Underwriting Manager on the operational progress of the Business Line and the achieved results/deviations Policies, Systems, Processes & Procedures
• Assist Underwriting Manager in developing and formulating the GI support strategy In alignment with General Insurance division?s strategy
• Establish the function?s policies and procedures based on the company?s business plan and objectives.
• Set, in accordance with, Underwriting Manager and the Business Planning and Performance Management section, performance standards/ objectives and Key Performance Indicators, for performance monitoring and quality measurement purposes for the Business Line.
• Coordinate IT requirements from GI dept with IT department and ensure it is all addressed in timely manner
• Statement and Reports
• Prepare sectional statements and reports of the underwriting section timely and accurately to meet company and department requirements, policies and standards.

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