Head Bartender - Maya

Job Description

SCOPETo produce an outstanding guest experience within the outlet concept by managing a service team. The Head Bartender provides a courteous, professional and efficient service in accordance with the bar, hotel and Kempinski standards, driving sales and maximising profit.OVERALL OBJECTIVESThe job of Head Bartender is executed satisfactorily when:

• All rules & regulations are strictly adhered within the hotel including hotels policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to the outlets full potential and that budget is adhered to.
• A High quality of product and service is never compromised in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Innovation and new ideas are fostered, collected and communicated to the Head of Department.
• The growth of internal talent within the outlet is successfully implemented.

• Responsible to Bar Manager / Assistant Bar Manager / Head of Department/ Assistant Head of Department.
• Responsible for Barmen / Barmaids, Host / Hostess.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Ensure that the place of work and surrounding area is kept clean and organised at all times.
• Execute and demand the team to execute the highest level of service and set-up standards at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the bar and train all employees of the outlet in regards to the concept.
• Set an example in terms of service and products knowledge.
• Prepare the bar menu design in cooperation with the bartending team and Chef Sommelier / Sommelier.
• Organise tastings of new menus.
• Have an excellent understanding of beverages in general including ingredients and techniques to ensure the right beverage / cocktail / spirit can be recommended.
• Have an excellent understanding of both classic and modern cocktails, their recipes and history.
• Accomplish all internal cocktail trainings by the hotel as well as support external trainings and workshops.
• Be involved in the overall wine sales of the hotel including all areas such as banquet events, Minibar, In Room Dining.
• Know and understand the social scene of the destination, being recognized in the market as well as understanding night life.
• Develop cocktail specials, signature drinks and foster creativity and innovation within the bartending team.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Conduct monthly inventory of operating supplies and equipment together with the stewarding department.
• Obtain an account for the correct settlement of all sales and be overall responsible for outlet floats when and as required.
• Identify errors and correct them as required during set-up, service and breakdown of operations.
• Closely cooperating with other Food & Beverage departments.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
• Attend all required trainings as described by the department.
• Constantly improve the product quality by sourcing the best available products.
• Support activities and cooperation with the suppliers.
• Monitor and constantly improve quality and guest satisfaction of the outlet with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).

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