| Job Location | Doha, Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitality & Accomodation |
| Functional Area | Not Mentioned |
He or She primarily supervises the reservationfunctionsfor thehotelensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of providing reservations and customer services skills.Achieving customer satisfaction and room revenue goals while takinggueststhrough the booking process. Assist the reservation manager orfront officemanager withbudgeting,forecasting, and hiring, retaining and developing reservations and customer service employees.Responsibilities:Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.Ensure reservation department andFront Office staffare constantly aware of availability states open,on request, closed dates, high demand dates etc.Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.Fully knowledgeable about hotel guest rooms, rates,promotions,amenities, programs, hotel facilities and services.Answer guest inquiries pertaining to hotel services,registrationof guests, and shopping, dining, entertainment and travel directions etc.Manage systems that aresetup within thereservations departmentto ensure accurate handling and monitoring of phone calls.Assists and prepare in groups pre-arrivalprocess and also preparing grouprooming lists.Maintains a clean and organized work area.Attends all scheduled meetings as required with HODs or Sales team.Create and manage rates andpackagesconfigured on theHotel software.Track all reservations picked up from allOn-linechannels like hotel website,OTA,GDS, other third party etc.If there are failed reservations to update the Hotel software then process those reservations manually.UpdateNo-showsandcancellationson all OTAs without fail to avoid and unwantedcommissions.Adjust rates according to suggestions from Yield orRevenue managementsystems.Verify all reservations taken on thereservation formsare updated on thePMSwithout fail.Understand and enforce hotel and companycreditpolicies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.Verify if each reservation requests are processed as per the hotel standards and without delay.Verify ifreservation confirmation lettersare send for all processed bookings within the stipulated time.Processretentions, no-show and cancellations as per the hotel policy and procedures.Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.Keep records of room availability, rates, amendments, daily reservation pickup, rooms onbook, cancellations, no-show, etc.
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