Provide welcoming ??first contact? with each costumer or groups of costumers and ensure they have an enjoyable experience
Respond to golfers questions, requests and concerns
Process requests and start players off tee according to schedule
Acertaion safe period of time between starting golfers
Check membership cards from club members and registerd guests
Assistance and maintenance of golf clubs
Interact with golfers in friendly, helpful manner.
Responsible for informing players of course conditions and local rules
Communicate with reception, keep up-to-date and accurate tee sheets. Also check for special instructions like no chipping on practice green etc.
Track players and speed of play
Keep track of rental sets
Look for opportunities to take care of the course like repair a pitch mark or fill a divot
Set up for lessons, prepare practice aid, clubs, etc
Monitor water stations and cleanless of the course
Maintain an adequate supply of scorecards, penmcils, tees, ball markers etc
Any additional tasks assigned by the Manager and/or supervisor
Trains outside service associates for opening/closing procedures and other ECGC Golf standards.
Oversees all outside service personnel to ensure all policies and procedures are upheld.
Works with the Event Coordinator and Golf Operations Manager to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
Supervises all tasks within the normal OS Attendants daily duties as required.
Ensure direct reports are supervising their teams effectively.
Maintains accurate records of golfers renting clubs, service the customer.
Golf Operations Supervisor will be required to produce and submit monthly management report with 5 working days of the period end.
