Front Office Agent/Receptionist

Job Description

Front Office Agent/ReceptionistLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned s Club, a private members club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.What we offer you as a Front Office Agent/Receptionist: One of the most competitive salaries in the country Complimentary meals on duty Amazing learning and development programs Discounted rates at The Ned Doha Fantastic career growth opportunitiesA Front Office Agent/Receptionist working with us entails the following: To process all guests check-ins by confirming reservations in Opera verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures To secure valid form of payment (e.g. credit card, cash) prior to issuing room key To set up accurate accounts for each guest upon check in according to their requirements To activate room keys using electronic key machine (Salto) and reissue new room keys to guest as necessary (e.g. lost key) by verifying guest identity and using electronic key machine To assign room according to guest request and preferences whenever possible To verify and adjust billing for guests To process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room keys, and requesting comments on guest s stay To advise guest of any messages (erg voicemail, mail faxes) received for them, and send to room if required To accommodate requests for room changes when possible To assist with Stay Over reservations To file guest paperwork or documentation respecting GDPR guidelines To sell a room/accommodation to guests without reservations based on availability To communicate and prioritise rooms on Q and keep track of changes in room status To co-ordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns To confirm reservations and cancellations To instruct guests on how to access the internet and hotel facilities (spa, restaurants) To run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy To complete designated cashier and closing reports in Opera and to prepare the adjustment forms needed for finance To run credit card authorization report and check for discrepancies To charge late charges on guests bills (Minibar, Laundry, Cowshed products) To update guests details in the system according to the information provided on the Registration CardQualifications: Previous experience in the same role in a luxury hotel Great interpersonal and communication skills Excellent problem-solving skills Exceptional people skills Passionate for helping peopleFriendliness, efficiency and a can-do attitude are what people have come to expect when they visit us and our success will depend on your willingness to go that extra mile. We have built a great team and everyone has the opportunity to learn and grow their skills.Desired Candidate ProfileEducation:Bachelor of Business Administration(Management), Bachelor of ArtsGender:nmNationality:Any Nationality

Keyskills :
People Skills Interpersonal Skills communication Problem-solving

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.