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Front Office Agent - Fairmont Doha

1.00 to 10.00 Years   Doha, Qatar   30 Mar, 2022
Accor Hotels
1 Jobs Openings
Job LocationDoha, Qatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Responsibilities:Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service.
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
  • Handle guest requests, questions and concerns effectively and promptly
  • Promote a professional team environment
  • Follow department policies, procedures and service standards
  • Performs any and all other tasks assigned by management
  • Upholds the highest standard of internal and external customer service at all times
Qualifications:
  • Proficient in the English Language (verbal & written), second language is an asset
  • Previous experience and knowledge of Property Manager is an asset
  • Required knowledge of Windows Office Suite
  • Must be able to handle multiple tasks in a dynamic, fast-paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Strong interpersonal and problem solving abilities
  • Able to stand for long periods, at least 8 hours per shift
  • Must be able to lift up to 50 pounds

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