Front Desk Agent

Job Description

As the world?s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental? brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You?ll find us in the exclusive West Bay area, close to the city?s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay.What?s the job? As a Front Desk Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Promote the desired work culture by living the 5 winning ways value ? Do the Right thing, Show we care, Aim Higher, Celebrate Difference, and Work better together. Your day-to-day ? Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure ? Ensure Guests are personally greeted by name if known and escorted to their room to make them feel expected and welcomed ? Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests ? Maintain an up-to-date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries ? Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels ? Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures ? Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems ? Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed ? Demonstrate a complete understanding of the Hotel?s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings ? Operate in a safe and environmentally friendly way to protect guests? and employees? health and safety, as well as protect and conserve the environment ? Comply with the hotel environmental, health and safety policies and procedures How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It?s what connects every colleague in all IHG? hotels. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThe ideal candidate will be result-oriented and self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible.

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