Fraud Monitoring Analysts

Job Description

Nair Systems is currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.Required Experience:• Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles.• Practical knowledge of digital fraud threats (e.g., phishing, account take over, social engineering, mule accounts).• Prior exposure to alert-handling systems or banking fraud case management tools is preferred.• Customer service or transaction verification experience is highly valued.Skills & Competencies:• We are looking for skilled fraud analysts who will operate around the clock, ready to respond to any fraud incident being reported.• Excellent verbal and written communication skills, especially for customer calls and internal coordination.• Analytical and risk-oriented thinking to identify patterns and escalate effectively.• Attention to detail for documentation, case tracking, and escalation notes.• Ability to handle sensitive interactions with professionalism, especially under pressure.• Comfort with working in a rotational shift setup including overnights, weekends or holidays.• Team collaboration mindset, especially when working with compliance and fraud recovery teams.Language Requirements:• Fluent English is mandatory.• Arabic is a strong advantage.• Must be able to document and communicate clearly, particularly during urgent cases.Educational Qualifications:• Bachelor’s degree, based on Bank’s internal procedural requirements.Key Responsibilities:• Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays and overnight.• Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels• Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures• Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems• Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities and take urgent preventive actions.• Whenever necessary, contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.• Accurately document customer responses and fraud handling actions in internal case management systems and registers.• Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In the cases where a confirmed fraudulent activity is detected, the analyst will refer the details to the core Fraud Control team to perform detailed investigations, STR reporting, regulatory communications• Receive, handle, document and redirect fraud case–related queries and reports from:• Internal stakeholders (e.g., operations, call center, compliance);• Correspondent or beneficiary banks;• Regulators (under supervision or by referring to authorized staff).• Maintain full compliance with data protection, confidentiality, and information security standards.• Follow up on fraud case updates, ensuring cases remain active until resolved or closed.• Contribute to identifying emerging fraud patterns or common attack vectors.Joining time frame: 2 weeks (maximum 1 month)Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest[update cv with relevant details and apply online]

Keyskills :
digital fraud threats fraud monitoring STR reporting regulatory communications fraud monitoring team