hireejobsgulf

Fixed Complaint Management Advisor

1.00 to 10.00 Years   Doha, Qatar   06 Aug, 2021
Job LocationDoha, Qatar
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Work in the Commercial Operations team to really deliver an awesome customer experience that ?makes a world of difference to all people in Qatar? and delivers on our vision of being the most admired brand in Qatar.This role is responsible for handling Consumer technical complaints and activities primarily but not limited to handling only complaints, working in coordination with our technology partners and other stakeholders in the business. This role is also responsible for all planned/Unplanned communications to the customers.Technical support advisor responsibilities include using remote access to provide an immediate support, you will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instructions, you will contact the customers via phone to provide clear, written instructions and technical manuals

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