hireejobsgulf
Register for Job

Field Service Specialist

3.00 to 5.00 Years   Doha, Qatar   12 Jun, 2023
Confidential Company
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

For us, sales are the foundation of our business and whether its on a global or regional scale, our sales employees thrive in a performance-based culture. Whilst they are adept at creating opportunities, they are experts when it comes to closing deals and confidentially managing complex sales processes. Exceptional work is created by an exceptional team and they are unified in their approach, no matter what the audience. Whether it be leading on solutions relating to the Internet of Things, Cloud and Security services, Connectivity, Unified Communications, or indeed Global Carrier Services, our sales teams are a force to be reckoned with and bring our world-class total communications portfolio springing into life. They are the reason our customers can expect to succeed in the digital arena. A pretty bold claim but one that is backed up. Split into several key areas, such as geographical regions, they are a close-knit team, working towards one common goal- helping our customers reduce costs to enable them to be a ?Ready business?. But the key question is - are you ready to join them?˙With us, you will:˙

  • Articulate the Company Service Proposition and build customer confidence and work cohesively with Sales and Account Management teams.
  • Accountable for building strong relationships and leveraging them to support the generation of new business opportunities.
  • Management of the Service Development Plan and alignment with the overall Account Development strategy.
  • Manage and deliver service performance reports by providing objective evidence of delivery versus contracted SLA including associated trends/observations/recommendations to demonstrate continuous improvement.
  • Understand the customers business and how Company adds value. Act as a trusted advisor and ?voice of the Customer within the Company to ensure all internal stakeholders understand the agreed support model and the associated routines. Ensure the Customer is aligned and contracted to the appropriate service model. Periodically test the internal routines to ensure the necessary processes and resource is in place. Also takes real-time responsibility for service escalations and major customer incidents if required. Ensure delivery of the necessary post-incident improvement actions.
  • Ensure all service review data is reviewed and used to produce overall service improvement plans for each key account.
  • Monitors and delivers on Service level agreements with customers. Ensures Service level and billing/usage data is reported to customers, usually in face-to-face meetings. Develops action plans to tackle immediate and ongoing service-related issues
  • Identifies sales opportunities to maximize revenue and holds such conversations with decision makers and helps generate successful leads for the sales managers.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved