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Field Service Senior Lead

1.00 to 10.00 Years   Doha, Qatar   26 May, 2022
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

When it comes to taking care of business here at Vodafone ? we?ve got it covered. Our Enterprise Operations manages our company?s business customers, offering fixed, mobile and converged services to any business. So, whether you?re a budding start up or a seasoned multinational corporation - we?re always on hand to help.Field Service Senior Lead will be the face of Vodafone for our high value enterprise customers and will be responsible for managing the relationship of these enterprise customers in order to grow the account, drive loyalty and ensure zero service-related churn.With us you will be responsible for?

  • Articulate the Vodafone Service Proposition and build customer confidence and work cohesively with Sales and Account Management teams.
  • Accountable for building strong relationships and leveraging to support the generation of new business opportunities.
  • Management of Service Development Plan and alignment to the overall Account Development strategy.
  • Customer obsessed, demonstrates a deep insight into the customer?s way of thinking; thinks about future trends/growth strategies
  • Act as a trusted advisor and ?voice of the Customer? within Vodafone to ensure all internal stakeholders understand the agreed support model and the associated routines.
  • Ensure the Customer is aligned and contracted to the appropriate service model.
  • Ensure delivery of the necessary post incident improvement actions.
  • Ensure all service review data is reviewed and used to produce overall service improvements plans for each key account.
  • Monitors and delivers on Service level agreements with customers making sure Service level and billing/usage data is reported on to customer, usually in face-to-face meetings.
  • Identifies sales opportunities to maximize revenue and holds such conversations with decision makers and help generate successful leads to the sales managers.

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