Field Service Engr II

Job Description

Field Service Engr IILocation Al Whada Street 391,Amwal Tower,5th fl., Al Wassar Area 61, P.O. Box: 63757, Doha, AD DAWHAH, Qatar Category Customer Experience Job Id req368981 JOB DESCRIPTIONJoin a team recognized for leadership, innovation and diversityThe future is what we make it.When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.Working at Honeywell isn?t just about developing cool things. That?s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.We have an opportunity for an Field Service Engineer II for our Honeywell Performance Materials & Technologies Team in our office in Doha, Qatar.This position is responsible for supporting the Lifecycle Solutions & Services (LSS) business to drive the services business growth and profitability with superb customer satisfaction and safety record.Field Service Engineer ResponsibilitiesPerform routine / complex preventative maintenance work and/ or corrective activities for all system components that comprise the Honeywell DCS virtualization system on Dell FX2 and IBM platform.Ability to manage complex issues and troubleshooting under pressure situation on site for Honeywell DCS virtualized infrastructure.Perform routine / complex preventative maintenance work and/ or corrective activities for all system components that comprise the Honeywell DCS network design with Cisco infrastructure.Ability to manage complex issues and troubleshooting under pressure situation on site for Honeywell DCS FTE network infrastructure.Co-ordination between customer and Technical Assistance Center team to resolve the issues in time, & drive customer satisfaction.Ability to influence Internal/External stakeholders. A clear effective communicator who can convert customer problems into actionable items & drive it to closure.Work with Qatar services team & drive continuous improvement in service delivery.Perform the small modification projects and services at assigned customer location.Responsible for all activities pertaining to the requesting, accepting and closing of permits to work (inclusive of performing risk assessment and site impact analysis, peer reviews ensuring the necessary approvals and controls are in place before work proceeds and that the implementers are aware of the limits and restrictions of permits).Raise the necessary Service Requests (SR) with the relevant Honeywell Technical Assistance Centre and follow issue through to resolution.Escalate any SR issues considered to have either a serious impact or political impact to the Site Services Field Service Manager.Maintain pro-active business relationship with customer in supporting the Honeywell install base.On Call support for site issues, resolution to be provided within resolution time in contract.Support site start-up and commissioning activities working closely with operations.Responsible to deliver support services as per contract scope.Adhere to all Honeywell GSM processes, Honeywell business code of conduct.Ensure adherence Honeywell/Customer safety procedures & matrix activities as per assigned AOP.Qualifications & ExperienceBachelor of Engineering Degree qualified in an engineering field.Min 7 years of experience working with Experion PKS.Hands On working knowledge of TPS system for online/offline modification.Experience in building the system from scratch including, installation, FAT setup and SAT power on for Experion C200/C300 system.Knowledge of Experion migration both OFF-PM and OPM.Knowledge FSC/SM system.Virtualization knowledge, VM certification, worked on Honeywell virtual infrastructure will be added advantage.Networking knowledge ? awareness of Honeywell FTE will be added advantage.Knowledge of trouble shooting and maintenance of Experion PKS system.Excellent problem-solving skills, strong written, verbal communication, and interpersonal skills.Behaviors expected - Dedicated, committed, self-motivated, Risk taking ability, Innovative, out of box thinker & Disciplined.Strong HSSE mentality/ culture in your approach to work.We OfferHoneywell offers employees the opportunity to work on the world?s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.Group medical insurance plan life.Paid annual leave and time off work.Business travel insurance.A culture that fosters inclusion, diversity and innovation.Market specific training and on-going personal development.If this is your dream role, then wed love to hear from you. We are an equal opportunity employer and value diversity at our company.We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Additional InformationJOB ID:req368981Category:Customer ExperienceLocation:Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,Qatar* NonexemptEngineering (EMEA)TranscriptGiven the variety of products and business that Honeywell is into I would say that you can take the opportunity that you want. Not to mention the fact that you can change roles and responsibilities while inside the company. And this is one of the most amazing things that you can find here. Also, you can interact with different countries and cultures all the time. So all you have to do is look for your next challenge and go for it. 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