Staffed by personnel who care, are enthusiastic and understanding
In a sparkling clean environment
With properly functioning, safe equipment
In a professional manner for both parents and children
Employee Management:
Interview, hire, train, develop, retain, supervise, discipline, and terminate Training Directors and all other staff members.
Create and implement employee policies and procedures.
Schedule staff for daily operation, classes, and parties as well as handling vacation requests.
Hold regular staff meetings to keep the staff informed, to allow them to solve problems, and to contribute ideas.
Ensure that all timesheets are accounted properly.
Report the correct number of hours for each employee to the payroll service or owner/managing director as required.
Capable of performing all duties of other employees - Training Directors, Lead Teachers, and Assistants.
Conduct regular performance evaluations for all staff members.
Oversee training programs to enhance staff knowledge and capabilities.
Member Management:
Establish rapport with parents/customers.
Ensure that parents are happy with the program/facility.
Listen and respond to parents? needs - work out problems.
Handle parent questions and complaints before or after class in a non-confrontational manner.
Create weekly announcements, keep parents and employees informed.
Facility Management and Administration:
Maintenance and management of computer and TOMS.
Keep web announcements and schedule current.
Accountable for all cash and checks received.
Deliver daily report and all monies to the owner in accordance with the owners instructions.
Sort mail, organize.
Bookkeeping and basic accounting, running payroll, paying bills, and royalty reporting.
Oversees inventory management.
Maintain and update facility records, including equipment maintenance logs and safety inspection reports.
Sales and Business Promotion:
Create and implement a marketing plan for the gym.
Network with local businesses, community leaders, and organizations.
Send out registration newsletters.
Create and manage promotions and marketing.
Create informative flyers, keep the schedule updated for flyers and on the web.
Class Operations:
Ensure that classes are run properly.
Ensure the enthusiasm of staff and participants.
Ensure that the children are enjoying the class.
Ensure that staff members have smiles on their faces.
Facility Operations:
Ensure that the facility is monitored by staff.
Ensure that the facility is clean and safe.
Birthday Parties:
Explain all details of our birthday party practices to the parents so that there are no surprises.
Make ABSOLUTELY certain that every party is appropriately staffed.
Daily Facility Operations:
Prepare for opening; lights on, ensure the facility is clean, organized, and ready for the day, turn on ambient music, and safety-check all equipment.
Open the gym at least 30 minutes before the first scheduled class.
Ensure that scheduled staff is ready, willing, and able to work. Be prepared to step-in or find a replacement if not.
Answer phone calls, return messages, and check/respond to email.
Greet members and new customers - be the ?face? of the operation.
Ensure that the facility is kept clean and tidy throughout the day.
Monitor and manage inventory of cleaning supplies, office materials, and other essential items.
At the end of the day, ensure that the facility is clean and ready for the following day.
Be the last one out of the facility for the day - secure the facility.
Weekly Facility Operations:
Supervise the inventory of operating and marketing supplies.
Purchasing of operating, office and other supplies.
Ensure that the facility is professionally cleaned.
Quarterly Facility Operations:
Schedule a professional inspection of the Facility, Ceiling Structure, Zipline, Stall Bars, Rock Wall, and Tumbl Trak. Follow up with the inspector and repair items needing attention. Maintenance tasks such as HVAC and equipment repair.
Cleanliness:
Ensure that the facility is spotless every day. All employees are equally responsible for this task.
Personal Appearance:
Maintain professional appearance through proper clothing and good hygiene.
