Dealing with all jobs submitted through the help desk?
Monitoring job progress, recording on the Call Logs and keeping customers updated.?
Plan, schedule and coordinate work via standardized maintenance work processes.
Ensuring all call logs are closed out in a timely manner and within service level agreement with relevant information
Checking and ensuring that technicians paperwork, service reports etc. are accurate and completed on time.
Process Maintenance Work Orders -Issue routine and corrective work orders, track to ensure timely completion, close out work orders and bring forward outstanding items or anomalies as required.?
Maintain equipment inventory - Data entry for new and existing equipment, generate labels and update maintenance schedules or job plans.?
Distribute Preventative Maintenance Schedule - Coordinate the preventative maintenance schedule with the field teams, generate and distribute the schedule(s), amend and track changes as may be required.
Coordinate Job Plan Amendments - Receive job plan updates, input changes into the system, issue and communicate changes to field teams.?
