F &B Hostess

Job Description

F&B HostessYou are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive!What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Maintain complete knowledge of the dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range, dress code, restaurant reservation procedures, daily house count, arrivals, departures, VIP?s, scheduled in-house group activities, locations and times.
• Answer telephone within three (3) rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.

• Ensure that all menu?s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat guest according to the floor plan.

• Present the open menu to the guest.
• Anticipate heavy business times and organize procedures accordingly to handle waiting ques.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the shift.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.

• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests? reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Do table visits systematically at each meal period to ensure guest satisfaction.

• To assist the Supervisor to ensure proper cashiering procedures, menu printing, and any other job that?s required.
• Participate in regular meetings and briefings as scheduled.
• Understand and abide?by all safety rules, emergency procedures and fire prevention regulations.
• Participate in any scheduled training and development programs that may improve personal or departmental standards.
• Report to duty punctually wearing the correct uniform and nametag.?

• Maintain a high standard of personal appearance and hygiene.
• Carry out other duties as assigned.

• Have a minimum of one (1) year experience either as a Waitress or F&B Hostess.
• Have knowledge of restaurant operation procedures.

• Have the ability to work under pressure and in a fast-paced environment.

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