F&B Coordinator

Job Description

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. Youll find us in the exclusive West Bay area, close to the citys Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.DUTIES AND RESPONSIBILITIES- Maintain and control all necessary correspondences and filing system- Take messages and ensure communication is effective & passed on- Take care of F&B mailing and provide relevant correspondence with Guest queries- Be familiar with Food & Beverage Operation functionality and Special Task- Maintain good relationships with other departments- Provide excellent guest service as required- Works closely outside departments such as Human Resources and Payroll to ensure that the F&B department performance reviews, payroll/edits, or approvals are done in Civil Soft Payroll System as well as logs attendance points and- Track paperwork flow in F&B admin and F&B outlets- As requested, assists department with scheduling- Answers phones photocopies, faxes, files, scans- Orders office supplies for the department- Keep the F&B bulletin Board updated- Coordinates interview time between Recruiter and F&B management- Participate and assist F&B in all meetings relevant to the Department, take minutes of meetings if requiredMenu preparation- Assist the F&B Kitchen in the absence of the Kitchen CoordinatorOUR PEOPLE- Ensure that effective communication is carried out with all employees while keeping an effective communication with your supervisor- Plan the day-to-day routine works efficiently to ensure maximum service delivery in accordance with the hotel standard- Establish and follows a personal development plan - Assign the task to the Captain and Waiters- Perform other duties as may be assigned by your supervisor from time to timeGUEST EXPERIENCE- Demonstrate service attributes in accordance with industry expectations and company standards- Maintain a high level of knowledge which will enhance the guest experience- Demonstrate a service attitude that exceeds expectations- Take appropriate action to resolve guest complaints- Be able to promote the hotel (and InterContinental Hotels Group generally) products and services- Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the F&B manager as per Fire Life & Safety (FLS) procedures- Updates guests database systemRESPONSIBLE BUSINESS- Ensure compliance with relevant employment laws and hotel or company policies and procedures- Read, understand and implement the relevant sections of the FLS policy- Participate in social activities (green engagement, beach cleaning, blood donation, marathon, earth hour, etc.)The ideal candidate will be result-oriented and self-motivated along with a positive attitude. You should have the ability to think laterally and display a high level of integrity. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible.

Keyskills :