Evaluate, design, customize, configure and implement business processes in SAP for service processes, warranty, pricing etc. within the IS-AUTO SAP Solution.
Support the After Sales department in day to day operation related to Service
Responsible to prepare training plan, training material and conduct refresher trainings on existing and new business processes.
Setup and support new organization and business lines in After Sales operations.
Develop test plans and automated scripts to assure expected performance quality levels meet standards in development efforts.
Manage the successful execution, timely delivery and change management of application related After Sales projects internally and from external vendors.
Coordinate with key business users from After Sales for system requirements, analyze and implement them in system on regular basis as per company policies and standards.
