Enterprise Cards and Payments

1.00 to 10.00 Years Doha, Qatar 10 Mar, 2025

ResponsibilitiesAdvanced Technical Support & Incident Leadership:

Provide Level 3 support for complex issues in card and payment systems (e.g., transaction failures, system outages, integration errors).
Lead root cause analysis (RCA) for critical incidents, implement permanent fixes, and refine preventive measures.
Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact.

System Optimization & Governance:

Monitor and optimize performance of card management systems (e.g., TSYS, VisionPLUS), payment gateways, and digital wallets using tools like Splunk, Dynatrace, or New Relic.
Design and implement automation for repetitive tasks (e.g., reconciliation, alerting) to enhance operational efficiency.
Manage upgrades, patches, and lifecycle management of payment applications in alignment with ITIL processes.

Compliance & Risk Management:

Ensure systems comply with PCI-DSS, GDPR, PSD2, and other regulatory/industry standards.
Lead audits, vulnerability assessments, and remediation activities for card and payment platforms.
Implement security controls (e.g., tokenization, encryption) to mitigate fraud and data breach risks.

Strategic Collaboration & Stakeholder Management:

Partner with business units (e.g., card operations, risk management), vendors, and development teams to drive system enhancements and process improvements.
Translate business requirements into technical solutions, ensuring alignment with enterprise architecture and security policies.
Document technical workflows, governance protocols, and disaster recovery plans for critical systems.

Innovation & Continuous Improvement:

Stay ahead of industry trends (e.g., contactless payments, Open Banking APIs, blockchain) and propose technology upgrades.
Drive adoption of DevOps practices, cloud migration (AWS/Azure), and CI/CD pipelines for payment systems

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