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e-Commerce Customer Support

2.00 to 4.00 Years   Doha, Qatar   01 Jul, 2022
JoyBox Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

GeneralAs the first point of contact with customers, you are required to take an active role in sales and services within our online channels and telephone calls to ensure complete customer satisfaction. You are required to demonstrate a high degree of product knowledge, and customer awareness and accurately place customer orders online. You are responsible for processing messages and telephone orders. You will be responsible for coordinating with our operation team to ensure delivery to customers and forkeeping inventory levels monitored and updated.Duties and Responsibilities

  • Respond to customer messages and phone calls quickly and ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders on all online channels and telephone calls
  • Take the opportunity for recommendations and add-on sales
  • Ensure resolution to customer complaints, returns, replacements and cancellations
  • Assist customers with after-sales service issues
  • Monitor and update physical inventory levels and report stock count to team leaders
  • Liaise with delivery team to ensure satisfactory, seamless and timely delivery of orders to customers and assist the team in possible rescheduling, returns, replacements and cancellations
  • Communicate and coordinate with vendors for the collection of items
  • Manage returns, exchanges and replacements from vendors inventory
  • Communicate and coordinate with vendors to keep vendor inventory updated on the online store
  • Conduct product research, when needed. The necessary training will be provided.
  • Perform minor Adhoc tasks

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