hireejobsgulf
Register for Job

Digital Expert

5.00 to 7.00 Years   Doha, Qatar   15 Oct, 2021
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Our Experience Store will be designed to showcase state-of-the-art products and solutions where customers can understand how technology improves their daily lives.?A Digital Expert is the Brand Ambassador? who will enhance customer Experience by educating the customer, supporting with any technical issues, identifying cross/upselling opportunities and? provide Digital Experience, transactions and Device Support that will result in better NPS, TNPS and Customer Experience.Key Accountabilities..

  • Take ownership for enhancing the customer experience through consultative selling practices
  • Educate the customer on how to set-up and use their device Manage customer issues and deep dive to understand the cause
  • Manage, lead and execute product demos during the Sales Process and Identify opportunities for cross and upselling
  • Troubleshoot device software and hardware may it be to Open and track service requests, to schedule technical appointments or to Liaise with Technical Support as required
  • Ensure customer retention through follow ups and provide suggestions to the Store Manager on ways to improve customer experience
  • Meet and Exceed Individual Sales Targets and NPS

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved