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Digital Channel Operations Senior Specialist

1.00 to 0.00 Years   Doha, Qatar   10 Mar, 2023
Vodafone Qatar
1 Jobs Openings
Job LocationDoha, Qatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers experience of Vodafone to help us become a truly admired company.With us you will:

  • Develop capabilities and features for Digital channels and contribute and ensure to generate revenue (as of 2022 and 10% year on year increase) and overachieve sales targets for digital channels.
  • Manage adobe and Google Analytics, tagging, insight and reporting.
  • Operationally manage the Digital channels to maintain agreed SLA and uptime. Deliver Digital Marketing related roadmap and activities to increase channel revenue.
  • Work closely with UI/UX team & web developers to ensure best experience for customers using ecommerce channels.
  • Manage reconciliation and refund activity for customer. Work closely and coordinate with Consumer, Enterprise, Telesales, Finance and Legal teams to manage stakeholder requirements.
  • Provide analysis and reports on metrics such as daily/weekly/monthly sales by product, category, campaign, and channel.
  • Create business cases along with Finance, campaigns and manage Software product lifecycle.
  • Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

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