Provide first level support through call center or onsite, for all IT services. Escalate incidents to the next level when required support from level 2 or SMEs.
Deployment and installations of end user computer equipment?s and peripherals based on the business demand.
Fulfil the end users IT requests for software installations, software configurations, hardware relocations and other business requirements.
Facilitate end user hardware and operating systems upgrades as and when necessary.
Participate in the end users computing projects for various IT initiatives.
Contributes to the development of software installation procedures and end user guides.
